Resume
Experience
2018 - Present
Regional Sales and Service Associate
Nella
Kitchener, ON, Canada
I actively engage with customers to understand their needs and preferences, providing personalized assistance to ensure satisfaction. Utilizing effective sales techniques, I promote our services and products to both new and existing customers, highlighting their benefits and value propositions. Additionally, I efficiently organize and execute daily deliveries, ensuring timely and accurate distribution of goods to our clientele.
2015 - 2017
Assistant Call Centre Manager
Strategic Communications Inc.
Toronto, ON, Canada
I assumed leadership of the Quality Assurance process, ensuring adherence to rigorous standards and procedures. Utilizing Microsoft Office, I meticulously organized fundraising data, maintaining accuracy and accessibility for analysis and reporting purposes. Meeting stringent reporting deadlines was a key aspect of my responsibilities, requiring efficient time management and attention to detail. Additionally, I took charge of developing and managing weekly schedules, optimizing team productivity and ensuring timely task completion.
2012 - 2015
Fundraising Trainer
Strategic Communications Inc.
Toronto, ON, Canada
I developed comprehensive fundraising training materials to equip team members with essential tools. I conducted daily briefings and training sessions to ensure the team stayed informed and engaged. Additionally, I facilitated the seamless onboarding of new employees, providing guidance and support to help them integrate effectively into the team.
Education
2023-2024
Salesforce Certifed Administrator
Salesforce
Attained Administrator certification, demonstrating strong proficiency in configuring and managing Salesforce applications, customizing workflows, reports, and dashboards to align with organizational objectives, and delivering effective user support, while staying proactive in keeping up with industry advancements.
2015-2017
Diploma in Fitness and Health Promotion & Certificate in General Arts and Science
The Humber Institute of Technology and Advanced Learning
Toronto, ON, Canada
Combining these experiences has given me a strong understanding of effective teaching and communication for diverse audiences. Whether explaining exercises, nutrition tips, or the benefits of a healthy lifestyle, I can engage and educate people from all walks of life. This versatility goes beyond fitness and wellness, allowing me to effectively convey information and help individuals in other fields achieve their goals.
Skills
Professional skillset
Salesforce Certified Administrator
Presentation Skills
Analytical
Teamwork & Collaboration
Communication Skills
Quick Learner
Microsoft Office
Problem Solver
Languages
English (native)
French (intermediate)